Effective Date: 18th January 2025

At Box and Packages, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, boxandpackages.com, or use our services.

1. Information We Collect
We collect personal information to provide our services efficiently and effectively. The data we collect includes:

Name, Email, and Phone Number: Submitted through our quotation forms, contact forms, and live chat.
Chat Data: Collected through our live chat service partner, tawk.to.

2. How We Use Your Information
We use the information collected for the following purposes:

To respond to inquiries and provide custom quotes.
To communicate regarding orders, services, and updates.
To improve our website, products, and services.
To address customer support queries and concerns.

3. Sharing of Information
Your personal information will never be sold, rented, or shared with third parties, except as necessary for:

Providing our services (e.g., sharing data with tawk.to for live chat support).
Complying with legal obligations or protecting our rights.

4. Data Protection
We take appropriate measures to secure your personal information against unauthorized access, alteration, disclosure, or destruction. However, no online transmission of data can be guaranteed as entirely secure.

5. User Consent and Opt-Out Rights
By using our services, you consent to the collection and use of your data as outlined in this Privacy Policy.
If you wish to opt out of receiving communications or have your data deleted:

Email Us: Send your request to sales@boxandpackages.com.
Contact Form: Submit a request via our contact form available on our website.

6. Cookies and Tracking Technologies
We may use cookies and similar technologies to improve user experience and analyze website performance. You can disable cookies in your browser settings, though this may affect website functionality.

7. Third-Party Services
We use third-party services, such as tawk.to, for live chat functionality. These services have their own privacy policies, and we encourage you to review them.

8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.”

9. Contact Us
For questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Address: 564 West Main Street, Norwich, CT 06360, USA
Email: sales@boxandpackages.com